I am an IT technician, I get paid to solve problems.
A user can’t send emails? I’ll check the logs and error messges, find the problem and is I am allowed to, solved the problem.
Oh, we need to setup up a new firewall rule?
Ok, I’ll log on to the Palo Alto appliance and have a look at the logs.
We need to configure our systems so that we get our logo as the avatar of sent emails?
Ok, I have no idea on how to do that, so I’ll start googling, ah it is all BIMI, and shit, I need to speak with legal, and set up a new certificate vendor? Crap… Shit, our logo isn’t actually trademarked? What? Fuck, we need to do a DORA check on the certificate vendor? Crap…
Oh, I absolutely agree, but it is what the guys upstairs want…