Enthusiastic sh.it.head

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Joined 2 years ago
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Cake day: June 9th, 2023

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  • I’m not certain I buy that in every single case, but do buy into it for many, many cases.

    It’s actually something I tried to pass on to other folks when I worked a phone customer service job - there’s cases where it’s obvious the anger is coming from somewhere else if you’re paying attention (example I had and shared was clearly fear), so told people to pay attention to exactly what folks are saying to try and elicit that, and speak/address the actual problem/emotion.

    Fuck I miss that job some days…feels like the only thing I’ve done that I was really, really good at. Was also a small team with very little corpo oversight at the time, so don’t know if these approaches would fly as well today v. scripted responses.


  • A challenge for you (or anyone interested in taking it up): Once a day, while waiting for public transit, pay attention to the people around you. Does anyone have something interesting about them (hair, clothes, jewelery, weird keychain thing on their phone, etc.)? Ask one identified person about it. See someone who looks like they are on the verge of tears? Ask them “Hey, is everything ok?”

    9/10 times you’ll have a brief Q-A-back off interaction, but sometimes it’ll turn into a longer conversation. Yes, it feels awkward. Yes, in some places you’ll come across as rude/uncomfortably weird (keep your dominant culture in mind - you probably wouldn’t try this in some place like Finland or something). But I’ve had some very interesting experiences doing this in the past (usually with the ones who look upset - if you’re willing to be a sympathetic ear you might just make that person’s day).